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17 June 2008
How E-commerce can reduce cycle time, improve employees' empowerment and facilitate customer support.
Posted by Creative E-com at 6:58 PM
E-commerce can be define as the process of buying, selling or exchange products, services and information via computer networks.
Now, let get started to discuss how e-commerce can reduce cycle time,improve employees' empowerment and facilitate customer support :-
1) E-commerce can reduce cycle time
The cycle time is the time it takes to build a product. Because E-commerce enables greater efficiency in coordination of the entire production process, it also acts to reduce time. One of the following example can be seen is the Dell Computer Company. Dell Computer Company website allow the customer to enter the order status information through online. So that the customer easily track their product orders and more rapidly gain access to routine technical support information. Besides that, when this website is available online, the customer do not need to queue up to buy the computer or its accessories. This can help customer to save their valuable times even the costs. Furthermore, online catalogs can provide considerably more information and be more current than their paper-based counterparts. Even in cases where sales representatives travel to visit clients at their facilities, they can have absolutely current information about products, inventories, and order status through the use of such technologies as laptop computers combined with modems. Now let us look at the Dell Computer Company again. Although Dell Computer Company has a number of standard designs, each computer assembled may be customized by the customer. Recently, Dell has developed sets of standard packages for each of its large customers through its Premier Pages program. This program provides paperless purchase orders, approved product configurations, global pricing, real-time order tracking, purchasing history, and information on Dell's account team for each major customer. Besides that, E-commerce are provide 24-Hour Access which is the online businesses never sleep as opposed to brick and mortar businesses. E-commerce allows people to carry out businesses without the barriers of time or distance. One can log on to the Internet at any point of time, be it day or night and purchase or sell anything one desires at a single click of the mouse. Moreover, E-commerce can help to reduce cycle by quicker delivery. Quicker delivery allows quick delivery of products and services especially with digitized products.
2) Improve employees' empowerment
E-commerce can help to improve employees' empowerment by giving the training to them. Some company will recruit their employee by giving the benefit and bonus and select their employee by giving the test to them base on online basis. Employees will have more authority and power to make their decision through E-commerce. It provides more information to employees when their employees are face the difficulties, so E-commerce can help the employee to access the information which are needed.
3) Facilitate customer support
Consumer behavior is more complex today than ever before. If the customer is satisfied your services provided, they will be a loyalty customer for the company and vice versa. Nowadays, many companies will have their own website. This website is try to attract their customer to purchase their product online. Moreover, like McDonald and Domino Pizza, they provide a delivery of fast food service to increase the customer satisfaction. The customer can place a order online or make a phone call in order to get a foods. In addition, many of the company will provide a FAQ in their own website. This system will answer the questions which are normally been ask by the customers. Some more,FAQ system can bring more convenience and satisfaction to their customers. All this kind of system can bring the good image to their own company.
Now, let get started to discuss how e-commerce can reduce cycle time,improve employees' empowerment and facilitate customer support :-
1) E-commerce can reduce cycle time
The cycle time is the time it takes to build a product. Because E-commerce enables greater efficiency in coordination of the entire production process, it also acts to reduce time. One of the following example can be seen is the Dell Computer Company. Dell Computer Company website allow the customer to enter the order status information through online. So that the customer easily track their product orders and more rapidly gain access to routine technical support information. Besides that, when this website is available online, the customer do not need to queue up to buy the computer or its accessories. This can help customer to save their valuable times even the costs. Furthermore, online catalogs can provide considerably more information and be more current than their paper-based counterparts. Even in cases where sales representatives travel to visit clients at their facilities, they can have absolutely current information about products, inventories, and order status through the use of such technologies as laptop computers combined with modems. Now let us look at the Dell Computer Company again. Although Dell Computer Company has a number of standard designs, each computer assembled may be customized by the customer. Recently, Dell has developed sets of standard packages for each of its large customers through its Premier Pages program. This program provides paperless purchase orders, approved product configurations, global pricing, real-time order tracking, purchasing history, and information on Dell's account team for each major customer. Besides that, E-commerce are provide 24-Hour Access which is the online businesses never sleep as opposed to brick and mortar businesses. E-commerce allows people to carry out businesses without the barriers of time or distance. One can log on to the Internet at any point of time, be it day or night and purchase or sell anything one desires at a single click of the mouse. Moreover, E-commerce can help to reduce cycle by quicker delivery. Quicker delivery allows quick delivery of products and services especially with digitized products.
2) Improve employees' empowerment
E-commerce can help to improve employees' empowerment by giving the training to them. Some company will recruit their employee by giving the benefit and bonus and select their employee by giving the test to them base on online basis. Employees will have more authority and power to make their decision through E-commerce. It provides more information to employees when their employees are face the difficulties, so E-commerce can help the employee to access the information which are needed.
3) Facilitate customer support
Consumer behavior is more complex today than ever before. If the customer is satisfied your services provided, they will be a loyalty customer for the company and vice versa. Nowadays, many companies will have their own website. This website is try to attract their customer to purchase their product online. Moreover, like McDonald and Domino Pizza, they provide a delivery of fast food service to increase the customer satisfaction. The customer can place a order online or make a phone call in order to get a foods. In addition, many of the company will provide a FAQ in their own website. This system will answer the questions which are normally been ask by the customers. Some more,FAQ system can bring more convenience and satisfaction to their customers. All this kind of system can bring the good image to their own company.
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