Creative E-com

E-government is the use of information technology in general, to provide citizens and organizations with more convenient access to government information and services and to provide delivery of public services to citizens.


The implementation of e-government in Malaysia and also the issues are information technology provides some powerful supporting tools for e-government, which may empower government to provide additional and/or new services to the public that otherwise, may not be possible. Future studies can look into how to provide new and value-added services through integrated e-government. It is also has qualification and training issues in e-government. While e-government has a potential to substantially change the current way the public sector operates and functions, new qualification requirement arise for users, managers, and decision makers in public administration. As a result, effective training programs should be worked out to meet this potentially large demand from the public sector. However, little researcher has been done in this area.


Adoption and usage by citizens is the one of the most important issues in implementation e-government. Warkentin et al. (2002) constructed a model that attempts to explore this issue. They believe that the adoption rate depends on many variables. One of the major variables is “trust in e-government,” which is itself determined by several variables. Other variables, such as perceived ease of the use and perceived usefulness, are generic to EC adoption. Moderating variables, such as culture, also are important.